Returns & Exchanges
At Mases Lighting, we want you to be completely satisfied with your purchase. If your new lighting fixtures aren't a perfect fit for your home, we offer a straightforward 30-day return policy for most items in their original condition.
Initiate Your Return
Contact our customer service team via email or our online portal within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Ensure the lighting fixture is securely packed in its original manufacturer packaging, including all mounting hardware, instructions, and protective materials.
Ship the Item
Affix the provided return label to the outside of the box and drop it off at any authorized courier location; we recommend keeping a copy of your tracking number.
Receive Your Refund
Once our warehouse team inspects the item to confirm it is in resalable condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing